Efficient PMS Transition at the Yachthafenresidenz Hohe Düne

The Yachthafenresidenz Hohe Düne, one of the leading luxury hotels on the Baltic Sea coast, offers its guests a premium blend of maritime elegance, exceptional service, and cutting-edge technology. To meet the growing demands of modern hotel management, the leadership decided to transition from the existing Property Management System (PMS) Protel to ASA HOTEL.

We have summarized the project highlights for you.

Challenges, Solutions & Results

The challenges

Yachthafenresidenz Hohe Düne operates a sophisticated hotel concept with numerous services, restaurants, and digital processes. The main challenge was to implement a high-performance PMS that not only optimized internal operations but also integrated seamlessly with existing third-party systems.

The solutions

ASA HOTEL was introduced as a state-of-the-art hotel management solution, known for its scalable features, intuitive interface, and broad connectivity with other systems. During implementation, the following third-party systems were successfully connected and activated:

  • matrixPOS – for seamless integration of POS systems into hotel operations.
  • Worldline (payment system) – for secure and efficient transaction handling.
  • Messerschmitt (access system) – for digital access control and room assignment.
  • JCI Johnson Controls – for smart climate, lighting, and energy management.
  • hotelfabrik AlpineBits Engine – for optimal connection to booking platforms and effective channel management.

The full integration of these systems created a highly connected operational structure that benefits both the hotel team and its guests.

The result

The switch from Protel to ASA HOTEL was a complete success. Yachthafenresidenz Hohe Düne now benefits from:

  • Optimized internal workflows for more efficient and accurate hotel operations.
  • Improved communication between systems thanks to seamless integration.
  • Increased guest satisfaction through faster, more personalized services.
  • Automated processes that relieve the hotel team and allow more focus on guest care.
     

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